Website & Design Manager

Silverado Jewelry Gallery is seeking a creative, detail-oriented Website & Design Manager to lead and execute our digital presence across Shopify, email marketing, and social channels.

This is a fully in-person role based in Bend, Oregon. Due to the hands-on nature of product photography, in-gallery collaboration, and team management, remote work is not available for this position.

This is a hands-on leadership role—you will execute day-to-day digital operations while managing a Social Media Coordinator and ensuring all digital channels are aligned, elevated, and performing.

Key Responsibilities:

Shopify & E-commerce Management

• Maintain the Shopify website, including product uploads, collections, and landing pages
• Ensure a visually compelling, high-converting, and mobile-optimized site experience
• Manage integrations (Klaviyo, Lightspeed, apps) and troubleshoot issues
• Execute SEO best practices for product and collection pages
• Monitor site performance and identify opportunities for improvement

Email Marketing & Campaign Execution (Klaviyo)

• Plan, build, and deploy email campaigns and automated flows
• Segment audiences and manage list health
• Design and optimize on-brand email templates
• Track performance (open rates, click rates, revenue) and iterate accordingly
• Support promotional calendars, product launches, and seasonal campaigns

Content & Creative Execution

• Oversee and contribute to product photography (studio + lifestyle)
• Edit and prepare imagery for web, email, and marketing use
• Design digital assets (website banners, email graphics, light print materials)
• Maintain a consistent and elevated brand aesthetic across all channels

Social Media Oversight & Team Management

• Manage and provide direction to an in house Social Media Coordinator
• Review and approve social content to ensure brand alignment
• Collaborate on content calendars, campaigns, and growth initiatives
• Ensure consistency between social, email, and website messaging

Customer Experience & Operations (Light Support)

• Oversee customer communication standards and tone
• Assist with customer inquiries and order support as needed
• Support order fulfillment processes during peak periods

Qualifications

• 4+ years of experience in e-commerce, digital marketing, or a similar role
• Strong Shopify experience (product management, collections, basic customization)
• Experience with Klaviyo or similar email marketing platforms
• Proven ability to both execute independently and manage workflows or team members
• Strong eye for design, photography, and brand presentation
• Proficiency in Adobe Creative Suite (Photoshop, Lightroom, etc.)
• Understanding of e-commerce UX/UI and conversion best practices
• Familiarity with SEO fundamentals
• Highly organized with strong attention to detail

Bonus Qualifications

• Experience in jewelry, fashion, or luxury retail
• Basic HTML/CSS/Liquid knowledge
• Experience managing or mentoring team members
• Familiarity with Lightspeed POS or similar systems

What Success Looks Like

• A polished, high-performing Shopify site that is consistently updated
• Strong and consistent execution of email campaigns and flows
• High-quality, on-brand product imagery and digital assets
• A well-managed and aligned social media presence
• Clear communication, organization, and follow-through across all digital channels

Work Environment

At Silverado, our small, family-run jewelry gallery is a bright, sunlit space in the heart of downtown, filled with warmth and connection (and a little sparkle from our disco ball).

Working here means being part of a close-knit team where everyone supports one another, collaborates openly, and takes pride in creating something meaningful together. We treat each other like family—celebrating birthdays, milestones, and life’s big moments side by side—and that sense of warmth extends to our beloved shop dogs, who are just as much a part of the Silverado family. The environment is welcoming, personal, and grounded in genuine relationships, making it not just a place to work, but a place to belong.

We also offer a sunny office space and an in-house photography studio, fully equipped with professional gear to support creative work and content creation. It’s a space designed to inspire, making it easy to bring ideas to life while working in a comfortable, light-filled environment.

Starting Salary

$90,000 Depending on experience

Working at Silverado

• Health insurance benefits (for full time employees)
• Retirement plan with employer contributions.
• Access to professional development and training courses.
• Generous employee discounts
• Paid parking downtown
• Paid vacation time

Please bring your resume, references, and your smile to the gallery located at:

1001 NW Wall St. Suite 101
Bend, OR 97703

Or email beautyinside@silveradogallery.com

We are excited to meet the future member of our team, voted "Coolest Jewelry Store in the USA" by InStore Magazine, and voted Bend's favorite jewelry store for over 25 years.